/* style/resources-99ok-customer-service-guide.css */

:root {
    --primary-color: #26A9E0;
    --secondary-color: #FFFFFF;
    --text-dark: #333333;
    --text-light: #FFFFFF;
    --button-login: #EA7C07;
    --background-white: #FFFFFF;
    --background-dark: #000000;
}

.page-resources-99ok-customer-service-guide {
    font-family: Arial, sans-serif;
    line-height: 1.6;
    color: var(--text-dark);
    background-color: var(--background-white); /* Assuming shared body background is light or white */
}

.page-resources-99ok-customer-service-guide__container {
    max-width: 1200px;
    margin: 0 auto;
    padding: 20px;
}

/* Hero Section */
.page-resources-99ok-customer-service-guide__hero-section {
    position: relative;
    padding: 100px 20px 60px; /* Adjusted padding for desktop */
    padding-top: var(--header-offset, 120px); /* Ensure content is below fixed header */
    text-align: center;
    background-color: var(--primary-color);
    color: var(--text-light);
    display: flex;
    align-items: center;
    justify-content: center;
    min-height: 400px;
}

.page-resources-99ok-customer-service-guide__hero-title {
    font-size: 2.8em;
    margin-bottom: 20px;
    color: var(--text-light);
    font-weight: bold;
}

.page-resources-99ok-customer-service-guide__hero-description {
    font-size: 1.1em;
    margin-bottom: 40px;
    max-width: 800px;
    margin-left: auto;
    margin-right: auto;
}

.page-resources-99ok-customer-service-guide__cta-buttons {
    display: flex;
    justify-content: center;
    gap: 20px;
    flex-wrap: wrap;
}

.page-resources-99ok-customer-service-guide__btn-primary,
.page-resources-99ok-customer-service-guide__btn-secondary {
    display: inline-block;
    padding: 15px 30px;
    border-radius: 8px;
    text-decoration: none;
    font-weight: bold;
    transition: background-color 0.3s ease, color 0.3s ease, border-color 0.3s ease;
    box-sizing: border-box;
    max-width: 100%; /* Ensure buttons are responsive */
    white-space: normal; /* Allow text wrapping */
    word-wrap: break-word;
}

.page-resources-99ok-customer-service-guide__btn-primary {
    background-color: var(--button-login);
    color: var(--text-light);
    border: 2px solid var(--button-login);
}

.page-resources-99ok-customer-service-guide__btn-primary:hover {
    background-color: darken(var(--button-login), 10%);
    border-color: darken(var(--button-login), 10%);
}

.page-resources-99ok-customer-service-guide__btn-secondary {
    background-color: transparent;
    color: var(--text-light);
    border: 2px solid var(--text-light);
}

.page-resources-99ok-customer-service-guide__btn-secondary:hover {
    background-color: var(--text-light);
    color: var(--primary-color);
}

/* Content Sections */
.page-resources-99ok-customer-service-guide__content-section {
    padding: 60px 0;
}

.page-resources-99ok-customer-service-guide__section-title {
    font-size: 2em;
    margin-bottom: 30px;
    text-align: center;
    color: var(--primary-color);
    font-weight: bold;
}

.page-resources-99ok-customer-service-guide__dark-bg .page-resources-99ok-customer-service-guide__section-title,
.page-resources-99ok-customer-service-guide__dark-bg .page-resources-99ok-customer-service-guide__text-block,
.page-resources-99ok-customer-service-guide__dark-bg .page-resources-99ok-customer-service-guide__list-item,
.page-resources-99ok-customer-service-guide__dark-bg .page-resources-99ok-customer-service-guide__ordered-list li {
    color: var(--text-light);
}

.page-resources-99ok-customer-service-guide__text-block {
    font-size: 1.05em;
    margin-bottom: 20px;
    text-align: justify;
}

.page-resources-99ok-customer-service-guide__image {
    display: block;
    margin: 40px auto;
    max-width: 100%;
    height: auto;
    border-radius: 10px;
    box-shadow: 0 4px 15px rgba(0, 0, 0, 0.1);
    min-width: 200px;
    min-height: 200px;
    object-fit: cover;
}

.page-resources-99ok-customer-service-guide__list,
.page-resources-99ok-customer-service-guide__ordered-list {
    list-style-type: disc;
    padding-left: 25px;
    margin-bottom: 20px;
}

.page-resources-99ok-customer-service-guide__ordered-list {
    list-style-type: decimal;
}

.page-resources-99ok-customer-service-guide__list-item {
    margin-bottom: 10px;
    font-size: 1.05em;
}

/* Video Section */
.page-resources-99ok-customer-service-guide__video-section {
    padding: 60px 0;
    text-align: center;
    background-color: var(--background-white);
}

.page-resources-99ok-customer-service-guide__video-wrapper {
    position: relative;
    width: 100%;
    max-width: 1000px; /* Max width for video container */
    margin: 40px auto;
    background-color: var(--background-dark);
    border-radius: 10px;
    overflow: hidden;
    box-shadow: 0 8px 25px rgba(0, 0, 0, 0.2);
}

.page-resources-99ok-customer-service-guide__video-link {
  display: block;
  cursor: pointer;
}

.page-resources-99ok-customer-service-guide__video {
    display: block;
    width: 100%;
    height: auto;
    border-radius: 10px;
    object-fit: cover;
}

/* FAQ Section */
.page-resources-99ok-customer-service-guide__faq-section {
    padding: 60px 0;
    background-color: var(--background-white);
}

.page-resources-99ok-customer-service-guide__faq-list {
    margin-top: 40px;
}

.page-resources-99ok-customer-service-guide__faq-item {
    background-color: var(--secondary-color);
    border: 1px solid #e0e0e0;
    border-radius: 8px;
    margin-bottom: 15px;
    overflow: hidden;
    box-shadow: 0 2px 5px rgba(0, 0, 0, 0.05);
}

.page-resources-99ok-customer-service-guide__faq-question {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 20px;
    font-size: 1.1em;
    font-weight: bold;
    cursor: pointer;
    background-color: #f9f9f9;
    color: var(--text-dark);
    transition: background-color 0.3s ease;
}

.page-resources-99ok-customer-service-guide__faq-question:hover {
    background-color: #f0f0f0;
}

.page-resources-99ok-customer-service-guide__faq-question h3 {
    margin: 0;
    color: var(--text-dark);
}

.page-resources-99ok-customer-service-guide__faq-toggle {
    font-size: 1.5em;
    line-height: 1;
    transition: transform 0.3s ease;
    color: var(--primary-color);
}

.page-resources-99ok-customer-service-guide__faq-item.active .page-resources-99ok-customer-service-guide__faq-toggle {
    transform: rotate(45deg); /* Plus to X (or rotate to minus) */
}

.page-resources-99ok-customer-service-guide__faq-answer {
    max-height: 0;
    overflow: hidden;
    padding: 0 20px;
    transition: max-height 0.3s ease, padding 0.3s ease;
    color: var(--text-dark);
}

.page-resources-99ok-customer-service-guide__faq-item.active .page-resources-99ok-customer-service-guide__faq-answer {
    max-height: 1000px !important; /* Sufficiently large to contain content */
    padding: 20px;
}

/* Call to Action Section */
.page-resources-99ok-customer-service-guide__call-to-action {
    padding: 80px 0;
    text-align: center;
    background-color: var(--primary-color);
    color: var(--text-light);
}

.page-resources-99ok-customer-service-guide__call-to-action .page-resources-99ok-customer-service-guide__section-title {
    color: var(--text-light);
}

.page-resources-99ok-customer-service-guide__call-to-action .page-resources-99ok-customer-service-guide__text-block {
    max-width: 800px;
    margin-left: auto;
    margin-right: auto;
    margin-bottom: 40px;
}

/* Color Contrast Fixes (if needed, these are proactive) */
.page-resources-99ok-customer-service-guide__dark-bg {
  background-color: var(--primary-color);
  color: var(--text-light);
}

.page-resources-99ok-customer-service-guide__light-bg {
  background-color: var(--background-white);
  color: var(--text-dark);
}

/* Responsive Design */
@media (max-width: 768px) {
    .page-resources-99ok-customer-service-guide__hero-section {
        padding-top: var(--header-offset, 120px) !important;
        padding-left: 15px;
        padding-right: 15px;
        min-height: 300px;
    }

    .page-resources-99ok-customer-service-guide__hero-title {
        font-size: 2em;
    }

    .page-resources-99ok-customer-service-guide__hero-description {
        font-size: 1em;
    }

    .page-resources-99ok-customer-service-guide__cta-buttons {
        flex-direction: column;
        gap: 15px;
    }

    .page-resources-99ok-customer-service-guide__btn-primary,
    .page-resources-99ok-customer-service-guide__btn-secondary {
        width: 100% !important;
        max-width: 100% !important;
        padding: 12px 20px;
        font-size: 0.95em;
        white-space: normal !important;
        word-wrap: break-word !important;
        box-sizing: border-box !important;
    }

    .page-resources-99ok-customer-service-guide__section-title {
        font-size: 1.6em;
        padding: 0 15px;
    }

    .page-resources-99ok-customer-service-guide__text-block,
    .page-resources-99ok-customer-service-guide__list-item {
        font-size: 0.95em;
        padding: 0 15px;
        text-align: left;
    }

    .page-resources-99ok-customer-service-guide__container {
        padding: 0 15px;
    }

    /* Images responsive */
    .page-resources-99ok-customer-service-guide img {
        max-width: 100% !important;
        width: 100% !important;
        height: auto !important;
        display: block !important;
        min-width: 200px !important;
        min-height: 200px !important;
        box-sizing: border-box !important;
    }
    
    .page-resources-99ok-customer-service-guide__content-section,
    .page-resources-99ok-customer-service-guide__faq-section,
    .page-resources-99ok-customer-service-guide__call-to-action,
    .page-resources-99ok-customer-service-guide__video-section {
        max-width: 100% !important;
        width: 100% !important;
        box-sizing: border-box !important;
        overflow-x: hidden !important;
        padding-left: 0;
        padding-right: 0;
    }

    /* Video responsive */
    .page-resources-99ok-customer-service-guide video,
    .page-resources-99ok-customer-service-guide__video {
        max-width: 100% !important;
        width: 100% !important;
        height: auto !important;
        display: block !important;
        box-sizing: border-box !important;
    }
    
    .page-resources-99ok-customer-service-guide__video-wrapper {
        max-width: 100% !important;
        width: 100% !important;
        box-sizing: border-box !important;
        padding: 0 15px;
        overflow: hidden !important;
    }

    .page-resources-99ok-customer-service-guide__faq-question,
    .page-resources-99ok-customer-service-guide__faq-answer {
        padding-left: 15px;
        padding-right: 15px;
    }

    .page-resources-99ok-customer-service-guide__faq-item.active .page-resources-99ok-customer-service-guide__faq-answer {
        padding: 15px !important;
    }
}

/* Ensure no CSS filters on images */
.page-resources-99ok-customer-service-guide img {
    filter: none !important;
}